I wanted to let you know that I’ve been working with our Travel Coordinator on travel, and she has been absolutely amazing and outstanding. She has helped us execute every single random request change (there were many) & she helped us through a nightmare of a travel day today. She has been so incredibly helpful, and I just want her to know how well of a job she did!  I know this isn’t her regular job and she was filling in for another Travel Coordinator (who I normally work with & is equally as great!). I wanted to give her a virtual gold star! I can’t say enough good things about working with her (& the entire Colpitts team honestly!)

I am sending a note of recognition and commendation for your very special and attentive employee. I have been working with her for at least the past 3-4 years on travel for our study. She has been providing hotel and air for my study patients this entire time and has been nothing but superb, diligent, conscientious, caring and attentive to all details! Today she went above and beyond to get my patient home. This patient has a difficult time traveling alone so since we finished early, I didn’t want her to have to stay overnight and travel on a busy Friday – since air travel has picked up. Needless to say, she was able to get her home tonight and we are both so thankful! Further, we have always gotten the best rates and dates we always need. And when unfortunate events happen like flight delays, cancellations, or the dreaded COVID-19, she has always helped to accommodate or re-accommodate my patients to the best of her ability. I wanted to let you know what an amazing employee you have, and she definitely deserves recognition for her diligent service! She has made my job and my life a little easier, and in the world of Clinical Research – that is priceless! I have not only been happy with her but also with the entire Colpitts Clinical team.

Thank you for the “perfect trip”. The wheelchair arrangements went well and everything was on time. “It could not have been a better experience.”

I wanted to extend my deepest gratitude to your company and especially our Travel Coordinator seeing as he is of the utmost customer service. He is attentive, hardworking, caring, and efficient. He is patient and diligent when it comes to last minute changes and does not hesitate to reach out when there are last minute flight delays or what have you, I could not think of a better asset to a team and company.

Thank you for the travel arrangements. We were picked up promptly at the Phoenix Airport and the hotel is very comfortable. The itinerary sheet you sent is very complete. Thanks for making this a stress free trip!!!

I’ve worked with clinical trials utilizing Colpitts Clinical for several years now and wanted to pass along my gratitude for the phenomenal job your coordinators do, and in particular, the phenomenal job ours does for the patients on our trials. I’ve worked with other agents as well who do a great job but have been continuously impressed with how responsive she is and how willing she is to make sure any questions/concerns parents have are addressed in a timely, efficient, and courteous manner. This makes an immense difference for our families who are often dealing with unexpected situations and short notice travel needs. Patient and families have also noted how wonderful she is and have even requested the request go through her at times! We’ve had such a good experience with Colpitts Clinical that I’ve often recommended Colpitts to other sponsors for other clinical trials we’re conducting – Long story short, we are grateful to work with Colpitts.

I am sending a note of recognition and commendation for your very special and attentive employee. I have been working with her for at least the past 3-4 years on travel for our study. She has been providing hotel and air for my study patients this entire time and has been nothing but superb, diligent, conscientious, caring and attentive to all details! Today she went above and beyond to get my patient home. This patient has a difficult time traveling alone so since we finished early, I didn’t want her to have to stay overnight and travel on a busy Friday – since air travel has picked up. Needless to say, she was able to get her home tonight and we are both so thankful! Further, we have always gotten the best rates and dates we always need. And when unfortunate events happen like flight delays, cancellations, or the dreaded COVID-19, she has always helped to accommodate or re-accommodate my patients to the best of her ability. I wanted to let you know what an amazing employee you have, and she definitely deserves recognition for her diligent service! She has made my job and my life a little easier, and in the world of Clinical Research – that is priceless! I have not only been happy with her but also with the entire Colpitts Clinical team.

I wanted to let you know about the feedback I recently received. The patient gave many compliments to the Travel Coordinator how smooth the travel and arrangements went and was very impressed with the interpreter that accompanied him and very thankful of everything they did during his trip to make it run perfect. I will also share how impressive it was to see you both collaborate and provide all needed details to the patient and tolerating my endless emails.

As you know, the experience of this patient was very important as many of his family members were waiting to see how things went for him to determine if they would also travel to be screened. Many thanks to you for making this a success we are very grateful!)

I am writing to you to sing the praises of our Travel Coordinator. We have been dealing with her for about 4 years since she is our go to person for our trial. I can’t tell you how wonderful it is to deal with her. She is extremely expedient in all that she does for us. She puts up with our many changes and does it seamlessly. Thank you for always giving 100%.

Thank you from our team of Site Coordinators. We wanted you to know how pleased the patient’s first trip went, thanks to the attention you gave them. They were happy with the comfortable and hassle free transportation you arranged.

As the research manager with oversight of the trial that you have arranged the transport for over the last few weeks, I wanted to email and express my sincere thanks for how kind and efficient you have been for our patients.

I have heard nothing but praise from the patients about the services already provided and from the emails over the last couple of days your swift planning has been amazing. Thank you.

I just wanted to pass along some very positive feedback I heard last week about your patient-centric team and services.
While at the WORLD Symposium in San Diego I had the opportunity to meet with Patient Advocacy Groups working closely with XXXXX families participating in the XXXXX program.
One of the advocacy leaders was singing your praises for the travel support you are providing for families. She said things have been going so smoothly and that your team is so responsive, which has not always been their experience in other studies / with other travel management providers. In fact, she shared she wished you were supporting families on the other trials their charity is engaged with, so this positive feedback/recommendation may make its way to other sponsors they work with. I will ensure XXXXX is made aware of their positive praise.
Thank you for providing such reliable and compassionate support for patients and families in this program. Please, of course feel free to share this feedback with your colleagues.
– Head of Patient Centricity