How Our Dedicated Teams Support You in Clinical Trials

 In Colpitts Clinical

At Colpitts Clinical, Compassion Guides Every Step: How Our Dedicated Teams Support You in Clinical Trials

At Colpitts Clinical, empathy and compassion are at the heart of our mission. From the initial engagement with a Sponsor or Contract Research Organization (“CRO”), to the intricate details of travel and expenses, our team is committed to providing support and care throughout the patient’s journey.

Sales Department: Advocates for Your Well-being

Our sales team is driven by a genuine desire to find the perfect partners.  Our Sponsor or CRO partners who are knowledgeable and enthusiastic about the types of services that will be provided to participants in their studies, making certain the services offered align with actual needs, ensuring a strong foundation for a successful trial. By fostering partnerships that prioritize the well-being of the patients, we set the stage for a patient-centric trial experience.

Contract Management: Enhancing Your Trial Experience through Precision and Clarity

The contract management team meticulously reviews and negotiates contracts to distinctly outline all provisions, ultimately enhancing the services provided. This precision alleviates delays and removes uncertainties once the contracts are activated, ensuring a seamless collaboration among all involved parties for the duration of the study. Our expertise in detailing agreements simplifies your travel and expense reimbursement experience throughout the trial.

Account Managers: Your Advocates for Seamless Services

Account Managers play a crucial role in ensuring a smooth process. They collaborate with trial Site Coordinators and Project Managers to capture and maintain the criteria for implementing and providing services. Leading ‘Kick-Off’ calls, they educate trial sites on our services for a particular trial and remain a knowledgeable resource throughout, answering process-related questions and providing guidance to enhance your trial experience.

Travel & Expense Coordinators: Your Advocates in Logistics and Finances

Our dedicated Travel & Expense Coordinators work tirelessly to alleviate any logistical stress during your participation in a clinical trial. They swiftly and efficiently arrange the necessary services, ensuring that your travel and expenses are managed without any hindrance to patient participation in the trial.  Patients and caregivers receive personalized support.  Whether it’s coordinating travel logistics or handling expense reimbursements, the Coordinators’ focus is on making their journey as easy and stress-free as possible.

Accounting Department: Supporting Administrative Excellence

The accounting team plays a pivotal role in maintaining the financial integrity of a trial. By reconciling all itineraries and expenses and providing itemized (yet patient de-identified) invoices to the Sponsors or CROs, they help the trial stay on budget and comply with financial reporting regulations. Their efforts enable administrative success, allowing Sponsors and CROs to concentrate on the trial’s critical aspects.

Operations Team: The Unseen Pillars of Support

Behind the scenes, our dedicated Operations team ensures the day-to-day functions of the company run smoothly and efficiently, aligning with our company missions and goals. They oversee quality control and assurance, guaranteeing you receive the highest level of customer service. Their responsibilities, often unsung, are crucial in enhancing the experience of your trial participation by allowing us to provide the travel and expense-related services seamlessly.

At Colpitts Clinical, many of us have personally witnessed the impact of serious illnesses on our loved ones and have even had family members participate in trials. This deep understanding motivates us to go above and beyond, applying our collective experience in the travel industry to enrich the services we provide. Our aim is to manage every travel-related aspect, large or small, so that you can focus on what truly matters – your well-being and journey throughout the trial. We are here for you, every step of the way.


Read More about how Colpitts supports patients in clinical trials

Going the Extra Mile

A Caregiver’s Thoughts on Clinical Trial Care

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