Travel Agent for our Clinical Trial Division – Remote
As a key member of the Colpitts Clinical team, the Clinical Trial Travel Coordinator will be responsible for handling reservations for patients and their families traveling to medical appointments. All reservations are handled following HIPAA and sensitive/confidential guidelines and the candidate will go through training to become GCP (Good Clinical Practice) certified after hire.
This role will work closely with the entire clinical team and report to the Manager of Clinical Reservations
This is a fully remote position/ if the employee lives near the Norwood, MA headquarters then they may visit the office.
- This position will require hands on training through a training program to handle travel arrangements to include:
- Air, hotel, sedan service, rental cars, ground ambulances, interpreter services, prepaid per diems and other important prepaid arrangements.
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position
- Proficient Sabre GDS training and experience minimum 3 years
- Must have excellent customer service skills
- Microsoft Word and Excel skills
- Must be dependable and organized
- Excellent verbal and written communications skills to handle patients travelling as well as their family members/guardians with compassion and patience
Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.
About Direct Travel
Our growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees. Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong, long-lasting relationships with our clients and deliver innovative solutions. Direct Travel is one of the most respected Travel Management Companies in the industry providing our customers with smart consultation, tailored solutions and a true partnership. Our specific focus on the mid-market means our travel experts deliver personalized service to every client.
Additionally, Direct Travel offers full-service performance improvement solutions, including meeting and event management, group incentive travel and individual recognition solutions through its wholly owned subsidiary Creative Group, Inc. An industry leader, Creative Group has been honored with the CMI 25 Award, which recognizes the top 25 most influential meeting and incentive management companies in the US each year since the award’s inception in 2007. The company is headquartered in Schaumburg, Illinois and maintains offices in Detroit, Appleton, San Francisco and Toronto. For more information about Creative Group, please visit www.creativegroupinc.com.
Colpitts Clinical is one of the only full-service travel and expense management providers dedicated specifically to the clinical trial sponsors and patients. Headquartered in Norwood, Massachusetts, Colpitts Clinical is a Direct Travel Company, and has offices throughout the United States, Canada as well as offices in the U.K. Our international network has offices throughout the world with the ability to deliver solutions customized to the needs of its pharmaceutical, biotechnology, CRO and site clients.